Shipping Policy
Shipping Coverage
Jibro Foods currently ships within selected regions as displayed on our website at checkout. Shipping availability may vary based on location and product type.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after order confirmation. Once dispatched, you will receive a shipping confirmation along with tracking details.
Shipping Timelines
Estimated delivery timelines are displayed at checkout and may vary based on location, courier partner, and external factors beyond our control.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout before payment is completed.
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS. Customers are encouraged to track their shipments using the provided tracking link.
Delivery Responsibility
Customers are responsible for providing accurate and complete delivery information. Jibro Foods is not liable for delays, failed deliveries, or losses caused by incorrect or incomplete address details provided at checkout.
Delays, Losses & Exceptions
While we work with reliable logistics partners, unforeseen delays may occur due to weather, courier issues, or other external factors. In such cases, Jibro Foods will assist in coordinating with the courier but cannot guarantee delivery timelines.
Damage & Missing Orders
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with supporting photos so we can investigate and assist appropriately.